Shipping policy

Shipping Policy

Plankowner Marketing

Digital products and event registrations

Event registrations, virtual programs, and digital products, including PMM Jam, are delivered by email. No shipping applies. Your confirmation and access details are sent to the email address provided at checkout, usually within minutes of purchase. If you don't see them, check your spam or promotions folder, then contact us at support@plankownermarketing.com.

Physical products are made to order

Our merchandise is printed on demand and shipped by our fulfillment partners, such as Printful and Printify. Each item is made when you order it, which means less waste and no leftover inventory, and it also means your order needs a little time to produce before it ships.

Production and delivery times

-   Production: typically [2 to 7] business days before your order ships.
-   Shipping within the United States: typically [3 to 8] business days after production.
-   International shipping: typically [10 to 20] business days after production.

These are estimates, not guarantees. Delivery times can run longer during holidays, peak seasons, and customs processing.

Shipping costs

Shipping costs are calculated at checkout based on your location and the items in your order.

Multiple packages

Items in the same order may be produced at different facilities and arrive in separate packages, on different days. You won't be charged extra for this beyond the shipping shown at checkout.

Tracking

Once your order ships, you'll receive an email with tracking information.

International orders

Orders shipped outside the United States may be subject to customs duties, import taxes, or fees charged by your country. These charges are not included in the price or shipping cost and are the responsibility of the recipient. Some items may ship from a fulfillment facility outside the United States to reduce delivery time.

Address accuracy

Please double-check your shipping address at checkout. Because items are made to order, we can't change an address once production begins. Orders returned as undeliverable because of an incorrect address may be reshipped at the customer's cost.

Lost or damaged packages

If your package is lost in transit, arrives damaged, or contains a misprinted or defective item, contact us at support@plankownermarketing.com within 30 days of the estimated delivery date. Please include your order number and a photo of the issue where applicable, and we'll arrange a replacement or refund.

Returns

Returns are handled under our Refund and Event Policy.

Questions? Contact us at support@plankownermarketing.com.